Principles
SEGUB processes your data lawfully, fairly and transparently, for specified, explicit and legitimate purposes, minimizing the information collected and ensuring its accuracy, security and confidentiality.
Data collected
Depending on your usage, we may collect:
- Identity and contact details (name, surname, email, telephone, company);
- Usage data (technical logs, actions on the platform);
- Supporting documents required for GUCE procedures;
- Support data (tickets, support exchanges).
Purposes
- Provision of GUCE services and access management;
- User assistance and relations;
- Billing and regulatory obligations;
- Securing systems and preventing fraud;
- Continuous improvement (aggregated and anonymized statistics).
Legal basis
- Execution of a contract (account creation/management, service provision);
- Legal obligation (archiving, accounting, anti-fraud measures);
- Legitimate interest (security, improvement);
- Your consent when required (e.g., optional communications).
Shelf life
Adapt this according to your practices:
- Account and related documents: [X years after the closure] ;
- Ticket support: [X months/years] ;
- Billing information: [X years] (legal obligations) ;
- Technical journals: [X days/months].
Recipients
The data is processed by authorized SEGUB teams and, where applicable, by subcontractors bound by contract (confidentiality, security, data location). No unauthorized transfers to third parties for commercial purposes.
Security
Appropriate technical and organizational measures (access controls, encryption in transit, logging, backups, regular testing). Since no method offers absolute security, we maintain a level of protection in line with best practices.
Your rights
You have the right to access, rectify, erase, restrict processing of, object to processing of, and transfer your data, as well as the right to define the fate of your data in the event of your death. To exercise your rights, contact our Data Protection Officer (DPO) (contact details below) or via the page Contact.
Cookies
For the operation of the site and, where applicable, audience measurement. Manage your preferences and see the details in the Cookie Policy.
Contact DPO
- Email: dpo@segub.bj
- Address : Lot 567 - Zongo - Residential Zone Cotonou West 08 BP 0658 Postal Sorting Office - Cotonou - Benin