Principles
SEGUB processes your data in a lawful, fair and transparent manner, for specific, explicit and legitimate purposes, minimizing the information collected and ensuring its accuracy, security and confidentiality.
Data collected
Depending on your uses, we may collect:
- Identity and contact details (surname, first name, email, telephone, company);
- Usage data (technical logs, actions on the platform);
- Supporting documents required for GUCE procedures;
- Support data (tickets, support exchanges).
Purposes
- Provision of GUCE services and access management;
- Assistance and user relations;
- Billing and regulatory obligations;
- Securing systems and preventing fraud;
- Continuous improvement (aggregated and anonymized statistics).
Legal bases
- Execution of a contract (creation/management of account, provision of service);
- Legal obligation (archiving, accounting, anti-fraud);
- Legitimate interest (security, improvement);
- Your consent when required (e.g. optional communications).
Retention periods
To adapt according to your practices:
- Account and related documents: [X years after closing] ;
- Support tickets: [X months/years] ;
- Billing information: [X years] (legal obligations) ;
- Technical journals: [X days/month].
Recipients
Data is processed by authorized SEGUB teams and, where applicable, by subcontractors governed by contract (confidentiality, security, data localization). No unauthorized transfer to third parties for commercial purposes.
Security
Appropriate technical and organizational measures (access controls, encryption in transit, logging, backups, regular testing). Since no method offers absolute security, we maintain a level of protection consistent with best practices.
Your rights
You have the right to access, rectify, erase, limit, oppose and transfer your data, as well as the right to define the fate of your data in the event of death. To exercise your rights, contact our DPO (contact details below) or via the page Contact.
Cookies
For the operation of the site and, where applicable, audience measurement. Manage your preferences and view details in the Cookie Policy.
Contact DPO
- Email: dpo@segub.bj
- Address : Lot 567 - Zongo - Residential area Cotonou West 08 BP 0658 Tri Postal- Cotonou - Benin