SEGUB is strengthening its support team with five new experts trained for 7 months by Webb Fontaine to improve technical support for GUCE BENIN.
SEGUB is taking a new step in improving its services with the integration of five new highly qualified members into its user support team.
A 7-month training course of excellence
These new recruits completed an intensive 7-month training program delivered by Webb Fontaine. This rigorous curriculum equipped them with all the skills needed to provide first-rate technical support to GUCE BENIN users.
Management commitment
Mr. Codo Isidore, Managing Director of SEGUB, underlines the importance of this investment: “We are convinced that we must invest in the development of our team to ensure that it is well prepared to meet the changing needs of our customers.”
A comprehensive approach to customer service
The training was structured around three major axes:
- In-depth technical expertise : Complete mastery of tools and systems
- Communication Excellence : Active Listening and Problem-Solving Techniques
- User Responsiveness : Ability to effectively address platform concerns
Expected impact on quality of service
This strategic initiative aims to significantly improve the user experience at GUCE BENIN. The new skills acquired by these experts will directly contribute to strengthening customer satisfaction and the continued success of SEGUB.
This approach demonstrates SEGUB's constant desire to invest in human capital to maintain its operational excellence and support the growth of Beninese foreign trade.