Frequently Asked Questions

The procedure is called "Direct Debit Authorization". It is quite detailed in the Guideline available on the GUCE platform. To access it,

– Access the platform via the link: https://guce.gouv.bj

– In the Download menu, go to the Other submenu and then click on “User Guides”

You can also access the amendment form page directly here: https://guce.gouv.bj/fr/publications

(The Guideline does not currently exist on the GUCE; it will need to be added.)

: In the event of funds not received, a claim must be made by email addressed to the General Manager of SEGUB.

If your payment does not appear despite a regular transaction (error, rejection or bug), please contact Customer Support at the addresses indicated in the "Contacts" tab of the site.

If your account has been debited without the GUCE being impacted, a complaint must be sent by email to the General Manager of SEGUB.

In the event of double payment, the CDA or the OE must send a complaint by email to the General Manager of SEGUB.